Billing Specialist

LOCATION

Los Angeles

REPORTS TO

Billing & Collections Manager

JOB SUMMARY

The Billing Specialist is responsible for performing routine and advanced billing functions, inclusive of reviewing and maintenance of client bills, compliance with client billing requirements, and electronic Billing. In addition, the Billing Specialist will be responsible for resolving billing related issues from internal and external clients. The Billing Specialist will coordinate with Accounting and/or other departments to address questions/problems related to the billing process.

JOB FUNCTIONS

  • Review and maintenance of client bills:

    • Auditing client bills, including reviewing time and expenses for rate compliance, narrative corrections, transfers and other billing issues, as well as finalizing invoices.

  • Compliance with client billing requirements:

    • Familiar with any special billing requirements of assigned clients.

    • Responsible for ensuring Firm’s bills are in compliance.

  • Electronic Billing:

    • Responsible for preparing invoice file(s) sent to the client; inclusive of reviewing the file in eBillingHub to verify accuracy and compliance with the client’s billing guidelines and resolution of e-billing issues.

    • Ensure that timely and helpful communications are sent to appropriate parties to resolve any issues, including identifying and communicating the resolution efficiently and effectively.

    • Proactively monitor e-billing progress, including status reporting in e-billing systems and eBillingHub, work-in-progress, client, matter and timekeeper set-ups, and other key process aspects.

    • Ensure that all e-billing issues, including deductions, are monitored and resolved timely and provides submission and problem -solving assistance where needed.

  • Technical and logistical tasks with internal staff, vendor staff, and client’s designated personnel when clients transition to electronic billing.

  • Work collaboratively with supervisor to support client e-billing systems, including user and security administration, entering budgets, status reports, and matter profiles in various sub-systems.

  • Perform ad hoc analyses of complex client accounts in regards to collections, rates, and reduced and rejected invoices.

  • Act as a liaison between billing attorneys and billing secretaries, attorneys, and/or organization (customers) and the billing staff.

  • Accurate and timely completion of assignments and inquiry responses. Ensures that all tasks and duties are done within the Firm’s set guidelines and policies.

  • Assist with month-end closing and reporting as needed.

COMPETENCIES

Teamwork and Cooperation:  Treats others with respect; works well with others; asks for help when necessary; willing to share credit; avoids pointing fingers or assigning blame; volunteers to help others when available to do so; empathetic to others.

Communication:  Communicates clearly and appropriately with adequate frequency and tools; understands the need for regular, timely and high quality communication; listens actively and asks appropriate questions; understands the message.

Flexibility:  Adapts to changing conditions; willing to do something new/different; open to change; accepting of differences.

Problem Solving:  Seeks solutions to problems; proposes creative and effective solutions to problems; examines underlying cause of problems when seeking a solution.

Service Focus:  Desires to help or serve those requesting service to meet their needs, responsive and available when needed, proactively anticipates needs and expectations and acts accordingly to support the success of the Firm.

Self-Development:  Uses constructive feedback to improve; learns from mistakes; shows eagerness and capacity to learn; attends available training; shows interest in improving self; proactively looks for opportunities to gain experience in a range of responsibilities.

Organization and Time Management:  Orderly in approach to work; able to plan and execute work effectively and accurately; tracks and follows through on requests; maintains a well-organized and clean work area; prioritizes and understands urgency; able to be punctual and prepared; manages multiple tasks simultaneously.

Composure:  Understands what triggers emotions and uses that knowledge to maintain a professional presence.

Analytical Thinking:  Works systematically and logically to analyze information, identify causation and anticipate results. Investigates issues by drawing on own experience and knowledge and calls on other resources as necessary.

Integrity:  Deals with ethical issues appropriately. Acts in a way that is consistent with Firm values.

TOOLS

  • Computer

  • Telephone

  • Printer, Fax, Scanner, Photocopier, Shredder

  • Software systems, particularly:

    • Elite Enterprise

    • eBilling Hub

    • MS Office Suite (Word, Excel, Outlook, PowerPoint)

    • Collaborati, Serengeti, DataCert (ShareDoc), CounselLink.

  • Other hardware/software as required

MINIMUM JOB QUALIFICATIONS

  • Bachelor’s degree in Business, Finance, Accounting, or equivalent, required.

  • Minimum of five (5) years billing/eBilling experience in a law firm environment.

  • Experienced with Elite Enterprise and eBillingHub a MUST.

  • Must effectively communicate with all levels of personnel, have excellent attention to detail, and work well under pressure.

  • Excellent organizational skills and ability to strategize, multi-task and prioritize are required.

  • Must have an exemplary customer service mindset, be highly motivated, and enjoy a team-oriented atmosphere.

  • An ownership mentality, a commitment to proactive communication and exceptional follow- through skills are essential for success in this position.

  • Strong knowledge of MS Excel.

PHYSICAL DEMANDS

Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 25 lbs

WORKING CONDITIONS

Quiet office environment in a high-rise building, seated the majority of the time

DIRECT REPORTS

None

This job description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.

For consideration please submit resume and cover letter to jobapplication@mto.com.

Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Munger, Tolles & Olson LLP is an equal opportunity employer.